Sushi and I want to let you all know we haven’t abandoned you!
The Can Opener was trying to help her sister with a problem ordering something on Amazon last Friday- her sister had tried to use her ebt card on her Android phone on the Amazon website- and she kept getting a message that her payment information needed updated…. the human looked at it and said she had done everything right and there shouldn’t have been a problem.
Soon after that the trouble started. Her sister did what she SHOULD have done- she (thought) she was contacting Amazon Customer support- (there was a link at the bottom of the page, and she clicked it).
Now before we go any further- my Humans have been ordering from Amazon forever – they’ve never had a problem. However- when the Can Opener’s sister clicked the link for “customer support”- she had a call from someone who CLAIMED to be an Amazon customer service agent. Guess what? He wasn’t. Not a real one.
When she started trying to explain the problem to the “agent,” she found him very difficult to understand. He spoke with a heavy accent, and spoke extremely fast, and being that she was in the process of getting ready for a very painful physical therapy appointment and he kept repeating certain things to her that she couldn’t understand, and he began to get irate with her and began to say things to her like, “I don’t know why you don’t understand- how old are you? Why don’t you understand me?”
She started crying out of pain, frustration (she was going to have to miss her appointment), and his tone was rude- then he said to her, “Why are you crying? Are you a crybaby?!”
At this point, she walked with her phone next door to my human and asked for her help- (with the phone on speaker)- and told our human what he had said.
I’ve never seen my human that mad!🙀 She couldn’t believe a so-called “customer service agent” would talk to her sister that way.
My human wanted to hang up on him- but her sister needed the problem resolved- so she took the phone and asked who she was speaking to- he didn’t give her a name. He claimed (again) to be an Amazon customer service agent, and before she could say anything else, he launched into Bogus story to explain why he “needed her bank card information”- And every time one of them tried to speak he spoke over them, and the human herself was still trying to calm her sister and herself and figure out if anything he was saying made sense. (The Can Opener had only been awake about a half hour before this happened, and she hadn’t even had coffee yet)!
He asked her for the name and number on her bank card (that she had used on Amazon)- The phone was on speaker, and when the human turned to cue her sister not to answer- she had already said it before she could stop her. 🙀
Then he wanted to know what bank it was on- My human went to respond by asking why he needed that, but at the same time her sister (in her frustration and anxiety to get things taken care of and get to her appointment)- told him it wasn’t a bank. It was a prepaid debit card she received her social security on.
This all started because she wanted to buy some food items with her ebt card. Nobody can buy an iphone with an ebt card.
The guy got upset! Then he suddenly said, “Ma’am, you don’t understand… we can see that someone using your card purchased a $1300.00 iPhone and we need a bank account to refund your $1300.00!”
She kept trying to tell him -(over the speaker)- that she hadn’t had enough money in her account to have bought an iphone, and that her issue was about an ebt card and her debit card wasn’t the issue. That’s when he asked her if she had a computer and she said “no, but my sister does.” He kept asking if she would be able to use my human’s computer to fill out a form so he could take care of things for her- the next thing we knew, she was sitting at the Humans’ computer filling out an authentic-(LOOKING) “Amazon” form… until he wanted to know details he had no business knowing.
The point is, when he didn’t get the bank information, member number, and social security number he kept insisting he needed, the computer started doing things all by itself that neither the human or her sister was doing. Her email opened up, and a pointer started going down the list of her emails,…. looking for something…(but that stuff isn’t stored on the computer).
Then the pin to my human’s computer was changed- again-without anyone touching the keyboard. She turned the computer off and unplugged it and prepared to notify Amazon and the police.
So- the human’s computer is being fixed- and this is why Sushi and I haven’t been posting.
We can post from the Can Opener’s iphone- but getting that thing out of her paws is like trying to climb Mount Everest with no claws. But today she let is use her phone because she doesn’t want everyone to think she’s abandoned you.
And, today’s the first day she’s been calm enough to let us tell the story.
We will post again tomorrow. But the human isn’t touching the computer again until it’s restored. Her computer tech restored her pin to her (which she changed), and she spent the last three days changing passwords and WiFi name and password and working with the tech to get it back. She is so thankful she never stored her banking information on the computer!
Check out these links and protect yourself!
www. consumer.ftc .gov (fake Apple & Amazon tech support https://www.consumer.ftc.gov/blog/2020/12/fake-calls-apple-and-amazon-support-what-you-need-knowscams)
This is the phone number the fake “Tech support” agent kept calling from